Terms & Conditions

version 08-2020

Please read these terms and conditions (“Conditions”) carefully before booking your accommodation.

When you submit a booking via our online reservation system – Supercontrol – you will receive an automatically generated booking summary by email to the email address you provide in the booking form. This does not form a contract between us. A contract shall only arise when your booking is subsequently confirmed in writing via a letter of confirmation sent to you by post or email.

Please ensure that you take out adequate travel and cancellation insurance in accordance with our cancellation policy.

These Conditions govern all bookings with Goonwinnow Farm Holiday Cottages (“Owners”).

Any booking made or order placed by you, whether through the Owners’ website or otherwise, shall constitute your acceptance of the offer to hire the relevant accommodation subject to these Conditions. All bookings with the Owners of Goonwinnow Farm Holiday Cottages and all matters arising from them are subject to English law and to the exclusive jurisdiction of the
courts of England and Wales.

The person who makes the booking (“Occupier”) accepts these conditions on behalf of all members of the party and is responsible for all payment due from the party. Booking services with the Owners are only available to persons who are at least 18 years old. Any property is hired by you on the basis that the property is to be occupied for a holiday as mentioned in the Housing Act 1988 Schedule 1 paragraph 9 and the Occupier acknowledges that these Conditions
shall not confer on the Occupier any security of tenure within the terms of that Act.

By submitting a booking you warrant and confirm to us that you have read these Conditions and agree to comply with them.

1. Liability
The Owners of Goonwinnow Farm Holiday Cottages accept no liability for any loss, personal injury/illness or death however incurred. Although the Owners use all reasonable endeavours to ensure the accuracy of all information provided and the quality and facilities of the properties, they cannot accept any liability whatsoever for any problems that occur while guests occupy the
property. All information has been provided in good faith and no liability is accepted whatsoever by the Owners for any misrepresentation of property material or accommodation.

2. Deposit & Payment
A deposit payment for all properties is required at the time of booking. If the booking is made within 8 weeks of the date of arrival then full payment is required immediately. Payment is preferred by way of a bank transfer but if
you would prefer to pay by card then that is also possible. If paying by card, balance payments will be processed automatically to the same debit or credit card used for deposit payment unless we hear from you to the contrary. The Owners will not accept responsibility for cash sent through the post.

Booking confirmation together with arrival instructions for the property will be sent by email or if requested, by post. Where an initial deposit is paid, the balance must be paid within 8 weeks of the commencement date of the booking, whether requested by the Owners or not. If this is not paid
within 7 days of it being due, then the Owners reserve the right to cancel the booking without any refund.

Where the Owners have not received the balance by the due date, an overdue reminder may be issued to the Occupier and a charge of £20 may be added to the balance due. Provisional bookings are possible but they will only be held for up to 48 hours pending receipt of a cleared deposit or full payment as may be required. Bookings will not be guaranteed until full payment is received as required and a formal booking confirmation has been sent.

3. Credit Card Payments
Credit card payments are processed by a provider called Yapstone and your statement will show that you have been billed either by with Goonwinnow Farm Holiday Cottages or by ‘Yapstone’ .

4. Cancellation by the Occupier
You or any member of your party may cancel your booking at any time. Cancellations within 72 hours of arrival are non-refundable. Cancellations made prior to 72 hours before arrival will be 100% refundable. Eligible refunds will be processed no later than 10 days after your originally booked departure date. Travel Insurance is strongly recommended to cover the possibility of you needing to cancel at short notice or indeed for any of the other benefits it may provide you. Bookings must be cancelled in writing (email is acceptable) clearly stating the booking reference number and stating that you wish to cancel. The Owners will respond to confirm.

5. Cancellation by the Owners
If deemed necessary the Owners reserve the right to withdraw or cancel the property booking. In this unlikely event you will be offered the choice of renting another property through the Owners (subject to availability) with the price difference payable/refundable as appropriate, or of receiving a full refund of all monies paid. No compensation is payable by the Owners.

6. Behaviour
It is your responsibility to ensure that you and the members of your party do not behave in a way which causes offence or danger to others or which risks damage to property belonging to others. In such circumstances the Owners have the right to terminate arrangements made on your behalf, in which case the Owners’ responsibility to you ceases immediately and there can be no refunds, no payment of compensation and no reimbursement of any cost or expenses you may incur as a result. Further, you will be liable to reimburse the Owners for any expenses whatsoever they incur as a result of your behaviour. All-male or all-female groups may be accepted by prior arrangement and may be subject to a higher security deposit.

7. Breakages & Cleanliness
A property is made available for letting on the understanding that it will be left clean and tidy, in the same state of cleanliness and general order in which it was found. At the time of checkout all personal waste must be removed from inside the property and placed in the dustbins provided. It is the Owners policy to take a security deposit against breakages and extra cleaning charges but whether a security deposit is taken or not, the Occupier will be held responsible for all damage or breakages to the property, caused by the Occupier or any member of their party.

In the event of breakages and/or damage, the incident must be reported to us or our representative as soon as is practical. Any losses or monies owed to the Owners will be taken from a security deposit. If no security deposit is taken (or the security deposit amount is insufficient), the Owners shall be entitled to make an additional charge to the Occupier. An additional charge may also be made if extra cleaning is made necessary as a result of the property being left in a dirty condition upon the Occupier’s departure. Any items shall be
replaced at equal value.

Occupiers are not permitted to move any furniture or equipment without prior written consent from the Owners. In the event of such permission being granted, it is the Occupier’s responsibility to return the same to its original position before checkout. Under no circumstances must any furniture or equipment for use inside the property, be moved outside.

If a security deposit is held or pre-authorised to a debit or credit card, this pre-authorisation will be released or a refund made once we or our representative has made a full inspection of the property. Where any damage or breakage has occurred and been left unreported, you will be informed and the security deposit or part of the security deposit will be used as payment or part payment of any appropriate compensation made.

8. Third Parties
The Owners do not accept any responsibility or liability for acts or omissions of third parties, which may prevent or disrupt an Occupier’s booking. In particular, any building work which may commence in the local area is outside of our control, and we cannot be held responsible for any resulting disturbance. However, should we become aware of any circumstances which may reasonably be considered to adversely affect the enjoyment of your holiday we will notify you as soon as possible, and wherever possible, will offer you the opportunity to transfer to an alternative property at the advertised price. Whilst we assure you of our best endeavours to minimise any inconvenience we regret that we cannot accept any liability in this case.

9. Property Check-in / Check-out times
Access to properties will be after 4pm (16:00hrs) on your day of arrival to allow time for cleaning and servicing, and the property must be vacated by 10am (10:00hrs) on the day of departure unless otherwise agreed by us in writing. Late check outs will attract a further charge. On check out, the property is to be locked and the keys returned in accordance with the instructions given to the Occupier.

10. Complaints
In the unlikely event of a problem with your property occurring, please inform us or our representative as soon as possible so that the matter can be put right in a timely fashion. Please do not wait until after your holiday to bring up any issues – we’d rather know about them while we have a chance to put things right.

11. Pets
Pets are only permitted with our prior consent and where pets are permitted, they are to be kept under control and on leads at all times. Any dog fouling must be removed immediately. Pets are not permitted in the bedrooms or on the furniture and we cannot accept responsibility for their safety. Pets must not be left in the property unsupervised as this can result in considerable
damage to the property and distress to the pet.

A charge will be made for each pet according to the current rates. The Owners cannot guarantee that there have been no pets previously kept at any property. If a pet is taken to a property where pets are excluded, or the stated number/size of pets is exceeded, the Owners are entitled to refuse entry and this will be treated as a cancellation by the Occupier. The Occupier will be responsible for all damage caused by the pet. The Occupier’s entire security
deposit is at risk should there be any breach of the terms and conditions of the letting in respect of pets.

12. Amenities
The use of amenities where offered, such as play equipment, is entirely at the Occupier’s risk and the Owners shall not accept responsibility for loss or damage to the Occupier’s belongings. Availability of amenities cannot be guaranteed.

13. VAT
Where VAT is payable the tax is included in the weekly rent.

14. Alterations by the Owners
Although the Owners make every effort to ensure that advertised descriptions are correct, they may be some degree of upgrade or alteration to décor and furnishings since the taking of the published images. Although changes to properties advertised are infrequent, the Owners reserve the right to change the description of any property at any time, in which case we will endeavour to notify you of all changes before commencement of the booking date, if it is practical to do so. No compensation will be payable by the Owners in such cases. Accordingly, the Owners shall bear no liability for any errors or omissions and no claims will be accepted for costs or additional expenses incurred as a result of any changes.

15. Use of Property
The Occupier must not assign, underlet or part with or share possession of the hired property or any part of it. The Occupier shall use the hired property for the purpose of a private holiday residence for the maximum of agreed persons only and not for any other purpose whatsoever and the Occupier must not use the property or any part of it for any improper, immoral or illegal purposes. The Occupier shall ensure that the property is securely locked when not occupied during the period of the holiday let.

16. Internet Access
Internet access where offered in any particular property is intended for recreational purposes only and is not meant for business use. Speed/service may vary depending on the package obtained by the Owner. Should guests experience difficulties or loss of use the Owners cannot be held responsible in any way. Any traffic across the Owners internet services, if investigated by the relevant authorities, can be specifically traceable to one Occupier at any point in time. Internet access may not be used to view or distribute improper material such as text, messages or images which are derogatory, defamatory or obscene or for any other illegal purpose.

17. Rights of Access
The Occupier must allow the Owners, their representatives or contractors access to the property at reasonable hours during the day, to inspect the condition of the property and to carry out repairs or other works that may be necessary.

18. Indemnity
The Occupier shall indemnify the Owners against any claim which may arise as a result of their holiday letting, the Occupier’s use of the property and the Occupier’s breach of any of these Conditions.

19. Smoking
All properties are strictly no smoking and you should be aware that if evidence of smoking in the property were found, the penalty would be your entire security deposit. Owners take the matter of smoking inside their property extremely seriously. The Occupier is only permitted to smoke in the property with the prior consent of the Owners.

20. Force Majeure
The Owners shall not be liable or accountable for any unforeseen circumstances such as severe weather conditions, local or national strikes, fire, floods, acts of government or of any other authorities and this includes the provision of internet connection at a property.

21. Data Protection
In the course of business we will collect and use information or data about you. By providing us with this information you agree to the Owners’ use of this data. We will ensure that this information or data is properly collected, recorded, used and safeguarded in accordance with the Data Protection Act 1998 and of the 2018 GDPR Regulations.

22. Previous Web sites & Booking Conditions
The Web site and these Booking Conditions replace and supersede all previous web sites and Booking Conditions.